Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Agreement" means these Terms and Conditions together with any engagement letter or statement of work
• "Client" or "you" means the individual or organisation engaging our Services
• "Company," "we," "us," or "our" means infoneovapa
• "Services" means the AI integration consulting services described in our engagement documentation
• "Website" means the website located at infoneovapa.pro
• "Deliverables" means reports, documentation, frameworks, materials, or other work products provided under an engagement

2. Acceptance of Terms

By accessing our Website, engaging our Services, or entering into an agreement with infoneovapa, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms constitute a legally binding agreement between you and infoneovapa. If you do not agree to these Terms, you must not use our Website or Services.

You represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts under Malaysian law.

3. Service Description

infoneovapa provides professional consulting services focused on artificial intelligence integration for businesses and educational institutions. Our services include but are not limited to:

• AI communication tools assessment and recommendation
• K-12 curriculum development for AI literacy integration
• Enterprise AI strategy development and governance frameworks
• Related consulting and advisory services as mutually agreed

Specific service scope, deliverables, timelines, and fees are defined in engagement letters or statements of work that reference these Terms.

4. Engagement Process

4.1 Proposal and Acceptance

Service engagements begin with a written proposal or engagement letter outlining scope, deliverables, timeline, and fees. The engagement becomes binding upon your written acceptance and payment of any required deposit.

4.2 Client Cooperation

Successful completion of Services requires your cooperation, including timely provision of necessary information, access to relevant personnel and systems, and prompt feedback on Deliverables. Delays caused by insufficient client cooperation may affect project timelines and costs.

4.3 Modifications to Scope

Changes to agreed scope require written approval from both parties and may result in adjusted fees and timelines. We will provide written notice of any cost or schedule implications before proceeding with scope changes.

5. Fees and Payment

5.1 Pricing

Service fees are specified in engagement letters and quoted in Malaysian Ringgit (MYR). Prices are valid for thirty days from proposal date unless otherwise stated.

5.2 Payment Terms

Payment terms vary by service type and are specified in each engagement. Typically:

• Assessments: Full payment due upon engagement confirmation
• Curriculum Integration: Fifty percent deposit, balance upon completion
• Enterprise Strategy: Milestone-based payments as defined in engagement letter

5.3 Late Payment

Invoices are due within fourteen days unless otherwise specified. Late payments may incur interest charges at the rate of 1.5% per month or the maximum allowed by Malaysian law, whichever is lower.

5.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for any goods and services tax (GST), sales tax, or other applicable levies unless you provide valid tax exemption documentation.

6. Intellectual Property

6.1 Our Pre-Existing Materials

We retain all intellectual property rights in our methodologies, frameworks, templates, and other materials that existed prior to or are developed independently of your engagement. You receive a non-exclusive, non-transferable license to use these materials solely for implementing recommendations from your specific engagement.

6.2 Custom Deliverables

Upon full payment, you own deliverables specifically created for your organisation, such as custom curriculum materials or strategic documents. However, we retain the right to use generalised insights and approaches developed during the engagement for other clients.

6.3 Confidential Information

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives engagement termination for a period of three years.

7. Warranties and Disclaimers

7.1 Professional Standards

We warrant that Services will be performed with reasonable skill and care consistent with industry standards for professional consulting services.

7.2 No Results Warranty

While we strive to provide valuable recommendations, we cannot warrant specific business outcomes or results from implementing our advice. Success depends on numerous factors outside our control, including your implementation approach, organisational capabilities, and market conditions.

7.3 Third-Party Tools

When we recommend third-party AI tools or platforms, we do so based on available information at the time of assessment. We make no warranties regarding the performance, security, or suitability of third-party services, which are subject to their own terms and conditions.

7.4 Disclaimer

Except as expressly stated in these Terms, Services and Deliverables are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Our total liability for any claims arising from an engagement shall not exceed the fees paid for that specific engagement
• We shall not be liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, business interruption, or data loss
• Claims must be brought within one year of the date when the alleged liability first arose

Nothing in these Terms limits liability for fraud, gross negligence, or violations of fundamental rights.

9. Termination

9.1 Termination by Either Party

Either party may terminate an engagement with fourteen days' written notice. Upon termination, you remain obligated to pay for services performed and expenses incurred up to the termination date.

9.2 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within fourteen days of written notice.

9.3 Effect of Termination

Upon termination, we will deliver work completed to date. Confidentiality obligations and intellectual property provisions survive termination.

10. Indemnification

You agree to indemnify and hold harmless infoneovapa, its employees, and contractors from claims, damages, or expenses arising from your use of Deliverables, implementation of recommendations, or violation of these Terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any disputes.

11.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct discussion between authorised representatives.

11.3 Mediation

If informal resolution fails, parties may pursue mediation under the Malaysian Mediation Centre rules before resorting to litigation.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any engagement letter or statement of work, constitute the entire agreement between parties and supersede all prior discussions or agreements.

12.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full force and effect.

12.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other right.

12.4 Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets.

12.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.

13. Changes to Terms

We may update these Terms periodically. Changes become effective upon posting to our Website. Existing engagements remain governed by the Terms in effect when the engagement was accepted unless both parties agree otherwise in writing.

Material changes will be communicated through prominent Website notice or direct notification. Continued use of our Services after changes constitutes acceptance of updated Terms.

14. Contact Information

For questions regarding these Terms or our Services, please contact: